Online Customer Survey Form

What are we doing that's great? What can we do better? Your opinions matter to us. Please help us serve you better by giving us your feedback. We'll listen.

All of our clients are invited to complete this online survey.

First Name	Last Name
Email*	Telephone
Company Name
Address Line 1
Address Line 2
City/State/Zip Code ,
Survey Questions 1. Please rank the following qualities in order of importance for your HVAC service company? (1 = Most Important, 6 = Least Important)     Honest Fair Treatment Most Important Least Important 1 2 3 4 5 6     Integrated Skills (heating, cooling, controls, ventilation, etc.) Most Important Least Important 1 2 3 4 5 6     Quick Response Most Important Least Important 1 2 3 4 5 6     Quality Work Most Important Least Important 1 2 3 4 5 6     Low Price Most Important Least Important 1 2 3 4 5 6     Other Please Describe Most Important Least Important 1 2 3 4 5 6
2. Why do you use Advance Air for your HVAC-R service, maintenance, installation needs? 3. What can we do to improve the value of our HVAC service for you? 4. Are you satisfied with our response times? Service Type   Please explain a No answer.       For Emergency Service? Yes   No       For Non-Emergency Service? Yes   No       To Provide Estimates? Yes   No       Other Yes   No 5. When you call Advance Air for service, maintenance, install, etc. how do you find our telephone number? Yellow Pages Book Yellow Pages Online Advance Air Website Rolodex Entry/Business Card Service Sticker on T-stat or Unit Other Please Describe 6. We currently have a live-answering service for after-hours emergency calls. We are considering implementing an automated voice/paging system instead. The new voice mail system will record your message and then automatically page our on-call technician with the message. How do you feel about this change? Positive change   Negative change   No Preference   Please explain your preference. 7. Have you visited our website www.advanceair.net? Yes   No 8. Would you visit it again? Yes   No   Why? 9. What type of information or services would you like to see on our website? 10. We send a newsletter twice per year. Would you prefer to receive this by mail or by email? Mail   Email 11. What types of information would you like to see in our newsletter? 12. Most of our business comes from referrals. Do you know of any other businesses that could benefit from our services?    Additional comments or questions Click the Submit Survey button to send your survey.

Equipment Maintenance

Unit Installations

Our Customers

Company Profile

Newsletters

Contact Us

Home Page